Refund Policy

Refund requests must be placed within 30 days of receiving your order.  Please open and inspect your items as soon as they are received.  Please request a Return Material Authorization (RMA) number (redirects to and return instructions prior to returning any items.

When returning an item, please mark the outside of the package with the RMA number and send your package to:

Palmer Wahl Instruments, Inc.

RMA# _______

234 Old Weaverville Road

Asheville, NC 28804

Returns lost during return shipping will not be refunded, so please consider using a shipping method that provides you with tracking information.

Returned products must be in the condition you received them, and in the original packaging. A restocking and reinspection charge applies to the return of incorrectly ordered items.

Please contact us at info (at) if you have any questions or concerns regarding this refund policy.